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Transition Planning and Support

 

Best Practice according to ITIL® and ISO 20000

 

 

Transition Planning and Support assures the realization of implementation projects for new respective modified IT Services by the help of project management methodologies.

 

Transition Planning and Support is in the classic lifecycle-view part of Service Transition.

 

In ITIL® 4 Transition Planning and Support is part of General Management Practices - Project Management Practice


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Processes of Transition Planning and Support in detail

Process in the ITSM Process Library

Expected process result

 

 

Project Setup

Setup of the Transition Project, planning of resources and basic dates, risk- and environmental considerations

Project Planning

Planning of project structure, definition of goals and results for the project, detailed time-, milestone- and resource planning

Project Execution and Controlling

Project controlling and execution of corrective activities if necessary

Transition Reporting

Project reporting and continuous information of concerned and involved people


Project Management Practice in ITIL® 4

Project Management Practice according to ITIL® 4

 

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Main information flows and interfaces of Transition Planning and Support

Main information flows and interfaces of Transition Planning and Support according to ITIL® and ISO 20000

 

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(Documents within information flows only visible in our reading access to the ITSM Process Library)

 

Responsible roles

Service Transition Manager

Project Manager

Performance indicators

KPIs of Transition Planning und Support


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